Regulatory

Information on tariffs:

Use the links provided below for access to the tariffs of Cavalier, including the subsidiaries Talk America Inc, Long Distance of Michigan (LDMI), and Network Telephone.

Cavalier Tariffs: Click Here
Talk Tariffs: Click Here
LDMI Tariffs: Click Here
Network Telephone Tariffs: Click Here

Recent Rate Changes: Click Here
Alabama Detariffing Information: Click Here
Ohio Customer Bill of Rights: Click Here

For more information on Taxes & Fees: Click Here


Where to submit an inquiry:

For issues with service, billing, or with other inquiries contact customer care at residentialinfo@cavtel.com.

For inquiries about litigation, contact the Legal Department at legal@paetec.com.
For inquires about law enforcement (CALEA or other), contact the Regulatory Department at regulatory@paetec.com.
For inquiries about a civil subpoena contact Connie Jo Bell at subpoenaresponse@cavtel.com.

To place a Customer Service Records (CSR) or a request to port a number:

Click Here


Escalation handling:

Provide the following when calling for an escalation:

  • Contact e-mail address, contact Name and telephone number
  • Customer name
  • PON
  • BTN
  • Date LSR was submitted and version
  • Description/Reason for escalation

Cavalier Telephone will provide status within 2-4 business hours of receiving the initial escalation.