1. How long does it take to get my service installed?
I’m bringing my phone number from Verizon, AT&T, or another phone company.
Approximately 10-12 days.
I’m bringing my phone number from Comcast, Cox, or another cable company.
Approximately 21 days.
I’m getting a new phone number.
Approximately 10-12 days.
I don’t have a phone number; I’m just getting high-speed internet.
Approximately 10-12 days
2. Do I have to be home?
No, you don’t need to be home, unless your phone box is not accessible from the outside.
3. If I have service currently, do I have to cancel it?
No, Cavalier takes care of that for you when you place your order.
4. Can I check on the progress of my order?
Yes. Go to http://www.cavtel.com/signup/status/ and enter your order number or your phone number to check on the progress of your order.
1. How much will my first bill be?
Your first monthly bill will differ from subsequent months because it will be prorated and may include one-time fees that apply to services ordered, such as activation, installation, or equipment.
2. How much will my bill be every month?
I ordered:
High Speed DSL Internet with Unlimited Local Calling.
Your bill will be $49.90 per month, plus the taxes and fees that apply to the state where you live.
High Speed DSL Internet with WiFi & Unlimited Local Calling.
Your bill will be $52.90 per month, plus the taxes and fees that apply to the state where you live.
High Speed DSL Internet with Unlimited Local & Long Distance Calling.
Your bill will be $61.90 per month, plus the taxes and fees that apply to the state where you live.
High Speed DSL Internet with WiFi and Unlimited Local & Long Distance Calling.
Your bill will be $64.90 per month, plus the taxes and fees that apply to the state where you live.
High Speed DSL Internet.
Your bill will be $41.95 per month, plus the taxes and fees that apply to the state where you live.
High Speed DSL Internet with WiFi.
Your bill will be $44.95 per month, plus the taxes and fees that apply to the state where you live.
Unlimited Local Calling with Dial-Up Internet.
Your bill will be $42.95 per month, plus the taxes and fees that apply to the state where you live.
Unlimited Local and Long Distance Calling with Dial-Up Internet.
Your bill will be $54.95 per month, plus the taxes and fees that apply to the state where you live.
Unlimited Local Calling.
Your bill will be $27.95, plus the taxes and fees that apply to the state where you live.
Unlimited Local and Long-Distance Calling.
Your bill will be $39.95, plus the taxes and fees that apply to the state where you live.
3. Will rates go up after 6 months?
No, there is no increase to worry about. You get the same savings every month.
4. Is there a contract?
No, Cavalier does not require a contract.
5. Do you offer a money-back guarantee?
Yes. If you’re not satisfied with our service, we’ll switch you back to your previous provider, free of charge.
6. Are there any setup fees?
Setup fees vary between products. See Products & Pricing for details.
7. How do I pay my bill?
You can pay by mail, on the phone, online, or in person. You can also set up automatic monthly payments. For more information on our payment options, use the links below.
I want to pay:
1. Can I keep my current phone number?
Yes. We will switch your number to our service at no cost to you.
2. If I have service currently, do I have to cancel it?
No, Cavalier does that for you.
3. Is this a landline phone?
Yes, this is a reliable landline phone.
4. Will my phone work when the power goes out?
Yes. Unlike cable phones, Cavalier’s phone service will work even when the power goes out.
5. I ordered phone service. What happens now?
You will be notified of your service installation date at the contact number you provided when you placed your order. And, you will receive a welcome letter that gives you the specifics of your order and a user’s guide for your phone and features, such as voice mail.
1. How fast will my internet be?
Up to 8 mbps. We give you the fastest high-speed internet available to your home.
2. Can I install the internet myself?
Yes. When you sign up for service, we will send you your modem, along with a FREE self-installation kit. The step-by-step instructions are easy to follow and understand.
3. Can you install it for me?
Yes, we offer professional installation. Our technicians will make sure that your home network is up and running. If you’re interested, we will schedule an appointment when you sign up for service.
4. What kind of high-speed internet is it?
High-speed DSL. The line is dedicated to your home, so you don’t have to share bandwidth with your neighbors.
5. Is there a charge for the modem?
Your modem is absolutely FREE. The only charge is a one-time shipping fee of $12.95, which will be included on your first bill.
6. Do you offer wireless internet?
Yes. Call 1-866-422-8835 for details.
7. I ordered internet service. What happens now?
You will be notified of your service installation date at the contact number you provided when you placed your order. Your modem and installation equipment will be sent to the address you provided at the point of sale.
1. Who do I call if I need help?
Call 1.800.291.9699. We offer technical assistance 24×7 at no additional cost to you.
